Refund & Cancellation Policy

Last Updated: October 2026

Komail Zaidi Films (“KZ Films,” “we,” “our,” or “us”) provides photography, videography, editing, and related creative services. This policy explains how cancellations, refunds, deposits, and service adjustments are handled.

1. Booking Deposits

To confirm a booking, we may require an advance payment or deposit.

Unless otherwise agreed in writing, deposits are used to reserve the requested date, time, personnel, and production resources.

Because these resources may be reserved specifically for the client, deposits may be non-refundable once the booking is confirmed.

2. Client Cancellations

If a client wishes to cancel a confirmed booking, they should notify us as early as possible.

Refund eligibility will depend on:

• The amount already paid
• How much notice is provided before the scheduled service date
• Whether production resources or third-party costs have already been committed
• Whether work has already started

Any approved refund will be communicated to the client before processing.

3. Rescheduling

Where possible, clients may request to reschedule a booking.

Rescheduling is subject to availability and may require adjustment of the agreed price if the new date, location, scope, or service requirements differ from the original booking.

Payments already made may be transferred to the rescheduled booking at our discretion.

4. Work Already Performed

Once photography, videography, editing, production, or any other agreed service has started, payments relating to completed work are generally non-refundable.

If only part of the service has been completed, any refund consideration will be limited to the unperformed portion, after deducting work already completed and any non-recoverable costs.

5. Digital Deliverables

Because edited photographs, videos, digital files, and custom creative work are prepared specifically for the client, completed and delivered digital services are generally non-refundable.

If there is a genuine technical issue, missing deliverable, or error caused by us, we will make reasonable efforts to correct the issue.

6. Refunds Due to Our Cancellation

If we are unable to provide the agreed service and no suitable alternative or rescheduled date can be arranged, the client may be eligible for a refund of the amount paid for the affected service.

Any third-party costs already incurred on the client’s behalf may be excluded from the refundable amount where applicable.

7. Processing of Approved Refunds

Approved refunds will normally be returned through the original payment method where possible.

Processing times may vary depending on the payment provider, bank, card network, or financial institution involved.

8. No Refund for Change of Mind After Completion

Once the agreed service has been completed and delivered according to the confirmed scope, refunds will not be provided solely because the client changes their mind or no longer wishes to use the completed work.

9. Exceptional Circumstances

We understand that emergencies and unexpected situations can occur.

Where appropriate, we may review cancellation or refund requests on a case-by-case basis and offer a reasonable solution such as rescheduling, service credit, partial refund, or another mutually agreed arrangement.

10. Disputes and Questions

If you believe a payment, cancellation, or refund has been handled incorrectly, please contact us using the contact information available on our website so we can review the matter.